Privacy Policy

1. Introduction

CreatorAI-Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform and services.

2. Information We Collect

2.1 Personal Information

• Account information (name, email, username, password)
• Organization and billing information
• API keys and integration credentials (encrypted)
• Multi-factor authentication data
• Profile preferences and settings

2.2 Usage Data

• AI agent deployment metrics and performance data
• Blockchain transaction records and NFT metadata
• Platform interaction logs and analytics
• Service usage statistics and billing records
• Device information and IP addresses

2.3 Technical Data

• Browser type, operating system, and device identifiers
• Cookies and similar tracking technologies
• Session information and authentication tokens
• Performance monitoring and error logs

3. How We Use Your Information

• To provide, maintain, and improve our AI agent platform
• To process blockchain transactions and NFT operations
• To manage user authentication and account security
• To process billing and subscription payments
• To send service updates, security alerts, and notifications
• To analyze platform performance and user behavior
• To comply with legal obligations and enforce our terms
• To prevent fraud, abuse, and unauthorized access

4. Data Storage and Security

We implement Fort Knox-level security measures to protect your data:

• Encryption: All data encrypted at rest (AES-256) and in transit (TLS 1.3)
• Row Level Security: PostgreSQL RLS policies enforce strict access control
• Secrets Management: AWS Secrets Manager for credential storage
• Blockchain Audits: Immutable audit trails with optional blockchain proof
• Multi-Factor Authentication: TOTP-based MFA for all accounts
• Regular Security Audits: Third-party penetration testing and vulnerability assessments
• Incident Response: 24/7 security monitoring and rapid response procedures

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Cloud infrastructure (AWS, Vercel, Supabase), payment processors (Stripe), AI providers (OpenAI, Anthropic)
• Blockchain Networks: Public blockchain data for NFT and smart contract operations
• Legal Requirements: Law enforcement when required by valid legal process
• Business Transfers: In case of merger, acquisition, or asset sale
• With Your Consent: Other third parties with your explicit permission

6. Your Rights (GDPR & CCPA Compliance)

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for data processing at any time
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@creatoraipro.com

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and platform functionality
• Analytics Cookies: To understand platform usage and improve services
• Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for legal compliance (typically 7 years for financial records) and to prevent fraud. Blockchain data is immutable and cannot be deleted.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure adequate safeguards through Standard Contractual Clauses (SCCs) and compliance with EU-U.S. Data Privacy Framework.

10. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect data from children. If you believe we have collected data from a minor, contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related inquiries or to exercise your rights:

Email: privacy@creatoraipro.com
Data Protection Officer: dpo@creatoraipro.com
Website: creatoraipro.com